Website Terms of Business

Website Terms of Business - Maison Lex

Website Terms of Business

About Us

This website is operated by Dosanjh Legal Ltd, trading as Maison Lex. We are a company registered in England and Wales under company number 16770957. Our registered and trading address is 198 Longford Road, Coventry, CV6 6BH.

We are a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA No. XXXXX).

Any reference on this website to a "partner" means a shareholder or director of Dosanjh Legal Ltd, or an employee or consultant with equivalent seniority based on experience and qualifications.

Website Disclaimer

The content on this website is provided for general information purposes only and reflects English law at the date of publication. While we take reasonable care to ensure the information is accurate and up to date, it does not constitute legal advice and should not be relied upon as such.

We accept no responsibility for any loss or damage arising from reliance on information contained on this website. You should always seek tailored legal advice in relation to your specific circumstances by contacting us directly.

Access to Our Website

Access to our website is provided on a temporary basis. We reserve the right to suspend, withdraw, or modify any part of the website without notice. We do not guarantee that our website, or any content on it, will always be available or uninterrupted.

From time to time, we may restrict access to certain areas of the website or the entire site.

You are responsible for ensuring that you have appropriate access to the website and that anyone accessing the site via your internet connection is aware of and complies with these Terms of Business.

Social Media

Our social media channels are provided for general information and engagement purposes only. They do not replace our formal communication channels. We do not accept service of documents or formal notices via social media.

Links to Third-Party Websites

This website may contain links to external websites. These links are provided for convenience only. We do not control or endorse the content of third-party websites and are not responsible for their availability, content, or data protection practices.

Our Website Terms of Business and Privacy Policy apply solely to this website. We recommend that you review the terms and privacy policies of any third-party websites you visit.

Security and Electronic Communications

We take reasonable steps to protect personal information submitted through this website. However, we cannot guarantee the security of data transmitted over the internet.

Email communication is not secure and should not be used to send confidential or sensitive information. By communicating with us electronically, you acknowledge and accept the inherent risks involved. We will not be liable for any security breach unless caused by our negligence or wilful default.

Complaints

We aim to provide a high standard of service. If you have concerns about our service, please raise them with us as soon as possible so we can seek to resolve the issue promptly.

In the first instance, you may wish to speak to the individual dealing with your matter. If you wish to make a formal complaint or request a copy of our complaints procedure, please contact our Complaints Officer:

Kash Dosanjh

Dosanjh Legal Ltd (trading as Maison Lex)

198 Longford Road, Coventry, CV6 6BH

Email: kash.dosanjh@maisonlex.co.uk

Telephone: 07500 980526

Making a complaint will not affect how we handle your legal matter.

If your concern relates to our professional conduct (for example, dishonesty, misuse of client money, or discriminatory behaviour), you may raise this directly with the Solicitors Regulation Authority.

If We Cannot Resolve Your Complaint

If we are unable to resolve your complaint, you may be entitled to refer it to the Legal Ombudsman, which considers complaints about legal services independently.

Before the Legal Ombudsman will investigate a complaint, you must first have given us the opportunity to resolve it. Complaints must generally be referred:

  • Within one year of the issue arising or when you became aware of it; and
  • Within six months of our final written response

Legal Ombudsman Contact Details

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333 (9:00am–5:00pm)

Email: enquiries@legalombudsman.org.uk

Address: PO Box 6167, Slough, SL1 0EH

Where a contract has been entered into with you by electronic means, you may also be entitled to use the EU Online Dispute Resolution (ODR) platform for contractual disputes. The platform is available at: ec.europa.eu/odr

Our contact email for this purpose is: kash.dosanjh@maisonlex.co.uk

Accessibility

We are committed to ensuring our services are accessible. If you have a disability or require reasonable adjustments, please let us know and we will take appropriate steps to accommodate your needs. Please contact us for further information.

Governing Law

These Website Terms of Business, and any disputes arising from or connected with the use of this website, are governed by and interpreted in accordance with the laws of England and Wales.